Managed Services vs Traditional IT Support
An overview
Managed Services is a term used to describe a new model of IT management. What differentiates Managed Services from traditional IT support is that the responsibility – and risk associated with – managing your IT systems shifts to the Managed Services Provider.
Let us manage your IT infrastructure for you
Traditionally, your IT support company worked a lot like a plumber – you called them when something was broken. They then sent somebody to look at the problem.
He or she would troubleshoot the problem and send you a bill afterward for the time spent resolving the issue. The emphasis is on reacting to problems that have already occurred.
The IT support provider’s service is judged by how quickly they can attend to a problem – but by the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc.
Disadvantages of Traditional “break-fix” IT Support
- The break-fix IT support provider has no incentive to make your network as stable as possible
- They make money every time you have a problem.
- If they attend to the same problem more than once, you get double-billed for it.
- Your greatest IT disasters are their most profitable jobs
- They don’t invest in network management tools because there is no incentive for them to do so
Advantages of AIM’s Managed Services
- You pay a fixed monthly fee for us to keep your network up and running, no matter what.
- There is no limit to the number of hours you can use.
- We are incentivised to keep your network as stable as possible!
- We do all of the proactive maintenance we can to achieve optimal network stability.
- In order to achieve that, we’ve made significant investment in the latest network management systems.
- You enjoy the benefits of enterprise-level automation and monitoring systems.
- Our response times are backed by a comprehensive SLA.
